What people are saying.

  • “My husband and I had a wonderful experience working with James from beginning to end of mortgage process. He has been very informative and made sure that we understood everything throughout the entire process. James also went above and beyond in helping us also add a HELOC to our mortgage to help with some home renovations. If you are a first-responder or work with first-responder agency, I would highly recommend reaching out to James for any mortgage needs.”

    — Dana H. - Law Enforcement - “Gainesville, FL”

  • “We reached out to James after struggling with our first broker. James assured us that he could get our mortgage secured and promised to be responsive along the way. He met the mark on both fronts and got us a great rate to boot! Thanks James!”

    — Ruth Ann P. - Fire Service - “Bradenton FL”

  • “Jim worked on both the buyers of my home and the home we purchased. Dual closing on the same day without a single issue. He is very open in regards to all fees and communicates very well. Would highly recommend Jim.”

    — Joe D. - Friend of Heroes - “Lee County, FL”

  • “Jim was very knowledgeable of all Loan Programs available for my customer and the Interest Rates he was able to Offer were very Competitive & Better than others in today's Market. My customer choose him and his Company because of this, along with his Professionalism and the great Customer Service he provided.”

    - Tina P. - First Responder - “Broward County, FL”

  • "I used Jim when I refinanced my house. Great rate, great service and the closing costs were considerably lower than anywhere else. I'll definitely use Jim again and recommend his services without reservation."

    - Stuart B. - Retired LEO - “Cape Coral, FL”

  • " If you're in Law Enforcement or a First Responder this is the person and company you want to do business with and can trust. Fantastic experience."

    - Chris C. - LEO - “Brevard County, FL”

  • "I generally do not participate in these types of reviews. The service either has to be exceptionally good or bad for me to list a review. In the case of First Responder Mortgage, the service was the most professional service I have ever experienced. This is the third mortgage I have had over many years. I dealt directly with James Carlino almost entirely during the process. James is the hardest working individual I have ever worked with when it comes to financial transactions. I know that I was not his only client at the time, but throughout the entire process I felt like I was his only priority. He made himself completely available and was flexible around my schedule. I never had to reach out to him more than once with any of my questions or concerns. He would immediately respond either with texts, direct phone calls, or emails. I was never in the dark and he took extra time during each interaction to make sure I understood everything. James was punctual and immediate when providing information, documents, and timelines. He also went above and beyond by reaching out to the other real-estate associates, inspectors, and insurance providers to insure that the agreed upon timelines were met. If you have ever purchased a home before, than you know how stressful it can be dealing with so many different businesses and people during the process. With the help of First Responder Mortgage, this process was as easy as it could possibly be. I was not paid or compensated to provide this review. I was sent the link to give feedback so the representatives with First Responder Mortgage could improve and review their service. I felt compelled to give credit where it was due."

    - Tommy R. - Deputy Sheriff - “Volusa County, FL”

  • "James always answers all my real estate questions, helped with finances, recommended counties in Florida to consider while looking at 55+ communities, always available. Still answers my questions til this day. I highly recommend James for your mortgage needs."

    - John D. - Veteran - “Orange County, FL”

  • " I cannot recommend James Carlino, DBA at First Responder Mortgage, highly enough! As a USAF veteran and first responder, James brings an unparalleled level of dedication, integrity, and expertise to his work. His deep understanding of the unique needs of first responders and veterans makes the mortgage process smooth and stress-free. From the initial consultation to closing, James was professional, transparent, and genuinely committed to finding the best mortgage solution for me. He took the time to explain every step of the process in detail, ensuring I felt confident and informed throughout. His background as a licensed mortgage broker clearly shows in his ability to navigate complex financial situations while securing competitive rates. James’ professionalism is matched only by his compassion—he truly cares about helping those who serve. If you’re a veteran, or first responder looking for a reliable mortgage broker, James Carlino is the person to trust."

    - Jorge V. - Veteran - “Seminole County, FL”